Войти

Customer / Technical Support person

Данная вакансия не актуальна.
TIMELINES
Компания TIMELINES
Тип Удаленная работа
Описание вакансии

We are a SaaS business developing a Shared Inbox and Integrations platform for Whatsapp (https://timelines.ail). We work in fully distributed remote mode, without central offices. We are looking for customer support person to work with our customers in Europe, Middle East and South-East Asia.

 

Your responsibilities will include:

+ handle quotes, subscriptions and payments topics for our customers

+ answering questions on functionality of the system

+ troubleshooting technical issues towards handover to the development team

+ working with our engineers on technical issues while communicating back to customers on progress of their inquiries

+ conduct live demo / customer success / troubleshooting sessions with customers in Zoom (in cooperation with product and marketing team)

+ take ownership of portions of our customer documentation to make sure it’s of top quality and up to date

 

Our requirements:

+ Available to work during the core hours of 6am - 1pm, Monday - Friday, UTC

+ Previous experience of at least 2 years working remotely in Customer Support for SaaS business, background in Technical support / manual QA is a plus

+ Fluent spoken and written English

+ Experience with WhatsApp platform

+ Experience with automation platforms (such as Zapier, Make, Customer.io) is a BIG advantage

+ Experience with CRMs systems operation (especially Pipedrive, Zoho or Hubspot) is an advantage

+ Power user of Chrome Browser and at least one mobile platform (iOS or Android)

 

Working with us is both a challenging and rewarding experience: we are respectful and friendly, we encourage initiative and professional growth.


About TimelinesAI(part of Initech group)

We are an Israeli startup developing a Shared Inbox / Automation SaaS for Whatsapp (https://timelines.ai).

We help businesses with multiple individual numbers gain 360° visibility & boost performance on WhatsApp.