🛠️United Plumbing is a local Californian company specializing in water heater installation and repair. We are looking for an experienced dispatcher with the sales oriented approach.
✅⏱️Responsibilities:
- Maintain the service technician schedules and dispatch plumbers as service calls are completed.
- Be a coordinator between a call center and plumbers;
- Get a correct info from the client and identify the problem;
- Resolve high complexity problems;
- Maintain customer database, ensuring complete, accurate, and updated entry of information;
- Respond to customer inquiries regarding company schedule and requested lead, times, equipment service, and service invoicing, and general inquiries;
- Maintain a courteous demeanor with all customers and plumbers.
⏱️Schedule: 5/2. 8-9am - 5-6pm PST time zone. Flexible days off (for example, off days can be Wed, Thu).
✅Requirements:
- Advanced English and Russian;
- Two years of experience in dispatch or sales;
- Decision making, schedule management, quick coordination of current tasks, timing;
- Excellent customer service skills;
- Ability to multi-task and work in a fast-paced environment;
- Experience in the plumbing industry is an advantage.
💵Salary: $700 (base) + $500-700 bonuses.
👩💼This hiring process involves the following steps:
1. A 15-minute conversation with a recruiter;
2. A 20-minute conversation with a native speaker;
3. Completing a course to familiarize yourself with the company, which will include several questions and tasks;
4. An HR test (to understand your sales skills);
5. A final interview with the HRD. The entire process takes 3−4 days. It all depends on how quickly the candidate wants to complete the course.