TicketNetwork is currently seeking an IT Operations Engineer. The successful candidate will have a solid understanding of Windows server administration, Active Directory, VMWare, experience supporting cloud-native applications, and possesses strong troubleshooting skills and technical aptitude.

Provide enterprise-wide technical support for the company’s diverse portfolio of applications, including application configuration, server hardening & security, problem identification & resolution, and application support
Provide second level technical support for the underlying IT infrastructure and escalated user issues.
Provide root cause analysis for technical issues and escalate as necessary. First responder for technical issues with custom applications, SQL Server, IIS, certificates, and related infrastructure issues
Document policies, procedures, and troubleshooting steps to help maintain a knowledge base for the team
Configure Windows servers, application programs, scripts and other tools as requested by developers and support automated code push tools to facilitate software changes and enhancements.
Work with vendors and internal technical teams to troubleshoot and resolve application issues.Monitor assigned systems and applications performance to maintain agreed performance SLAs. Take proactive steps to improve performance when necessary.
Participate in the software development life cycle (SDLC) by ensuring any technical or security requirements for new projects involve the responsible IT teams.
Assist technical teams in migrating applications from co-located data center “on prem” to a cloud-native SaaS solution.
Participate in technical on-call rotation and off hours work when required.
Prepare, and deliver detailed presentations to management to illustrate ideas for technical or process improvement.

Required Skills:

Strong troubleshooting background
Ability to meet SLAs in a fast paced environment
Detail oriented and customer focused
Cloud-native (Azure and AWS) configuration/administration skills a plus

Required Experience:

3+ years’ experience in an IT support role
Experience with server administration in a Windows environment
Experience configuring and maintaining Active Directory
Experience configuring and maintaining VMWare enterprise apps (vCenter, Horizon)
Experience automating routine tasks
Experience maintaining cloud-based applications (Azure and AWS)
Linux experience a plus
SQL Server experience a plus