In this role, you will be a crucial player as you will be the 1st line of communication with our users, and you will act as the user's trusted product advisor.
> You'll need to stick to the European Time zone for shifts
Requirements:
- 1 year of exp. in Customer Support/Chat Agent role
- Fluent in English and Russian
- Strong understanding of support processes – handling tickets, monitoring, processes, and metrics
- Experience with Jira and Confluence
Responsibilities:
- Provide customer support to users through email and live chat
- Investigate and escalate complex issues to the appropriate team to ensure rapid support
- Handle payment-related operations
- Provide critical insights from users and current working processes
- Collaborate with our other departments and teams to drive constant improvement
- Participate in software testing
We are offering:
- Remote work from anywhere
- Multicultural environment & no micromanagement
- Company retreats (traveling) to different countries almost every quarter
- Home office equipment budgeting
- Sport/fitness compensation