We are seeking a skilled and proactive Support Manager to work on NEW YORK TIME ZONE to oversee the resolution of technical issues, enhance user satisfaction, and ensure the seamless functioning of critical business applications. This role requires a logical thinker with a proven ability to troubleshoot, learn quickly, and retain knowledge. Candidates with a strong aptitude for data manipulation, Excel, and SQL will have an added advantage.
Key Responsibilities:
Provide support for business applications, diagnosing and resolving issues efficiently to minimize downtime.
Analyze and trace problems through various systems and processes to identify the root cause.
Collaborate with cross-functional teams to address and resolve user-reported issues.
Document and communicate solutions to ensure consistent knowledge sharing and team alignment.
Monitor system performance and recommend improvements to prevent recurring issues.
Utilize tools such as Excel (including VLOOKUP and other advanced functions) and SQL to manipulate data and generate actionable insights.
Stay updated on system updates and ensure users are aware of and trained on new functionalities.
Qualifications and Skills:
Experience supporting business applications, with a solid understanding of common issues and resolutions.
Demonstrated logical thinking and problem-solving skills, with the ability to analyze issues thoroughly.
Strong communication and interpersonal skills to provide exceptional support to users.
Quick learner with the ability to retain and apply knowledge effectively.
Proficiency in Excel, especially functions like VLOOKUP; familiarity with pivot tables is a plus.
Experience with data manipulation and extraction; knowledge of SQL is a significant advantage.
Strong organizational and time-management skills to handle multiple priorities simultaneously.