➢ Assist, Lead, Manage, in the planning, architectural design, implementation, securing,
troubleshooting, support, and documentation of:
➢ Cloud/Hybrid-Cloud projects and upgrades to existing Cloud/Hybrid-Cloud environments.
➢ Infrastructure projects and upgrades to existing Infrastructure environments.
➢ Enterprise Applications and upgrades to existing Enterprise Applications.
➢ Network/Security and Data Continuity projects and upgrades to existing Network/Security and
Data Continuity systems.
➢ Manage and maintain the multiple enterprise virtualization and cloud/hybrid-cloud environments,
including troubleshooting, performance monitoring and optimization, capacity reclamation, high
availability, fault tolerance, hardening, securing, and continuity planning.
➢ Collaborate closely with peers and the IT leadership to improve efficiencies and implement and
promote positive change to existing processes and technologies.
➢ Lead and coach the System Engineers to improve efficiency and technical aptitudes.
➢ Identify opportunities to enhance, improve, and use new ideas and technologies within the
environment.
➢ Troubleshoot intricate cloud/hybrid-cloud, infrastructure, system, application, and
network/security issues in a 24/7, mission critical network environment.
➢ Provide enterprise-wide elevated technology consulting and mentoring to internal teams and
external customers.
➢ Provide enterprise-wide elevated technical support by taking the lead on system and
infrastructure issues.
➢ Perform detailed root cause analysis, and postmortem reports to identify and avoid future
issues.
➢ Monitoring and tracking of scheduled system maintenance activities with applicable tools
analyzing the duration and potential impact to customers and ensuring consistency with
approved times for activities.
➢ Issue logging, tracking, analysis, reporting and management.
➢ Maintain records and provide reports on downtime, changes, and updates.
➢ Prepare, construct, and deliver formal and informal presentations to illustrate ideas, solutions,
and issues.
➢ Creating and documenting policies & procedures, end-user documentation, installation
instructions, system design documents, system & script documentation, test plans, and other
relevant documentation.
➢ Assist in maintaining and administering software and hardware inventories.
➢ Assist in enterprise licensing negotiations, procurements, and management.
SKILLS AND REQUIREMENTS
➢ Attention to Detail: Keen attention to detail in respect to all areas of IT; from configurations of
system devices to documentation.
➢ Accountability: Takes ownership and responsibility of issues, incidents, and projects.
➢ Self-Motivated: Able to thrive in a fast-paced environment with minimal direction and work
independently if required.
➢ Time Management: Efficiently balances and manages time between projects and user support
tickets.
➢ Team Focused / Interpersonal: Able to collaborate well with a variety of personalities and
individuals to strengthen teamwork.
➢ Complex Problem Solving: Strong analytical abilities, data gathering, and reviewing information
to develop, evaluate, and implement creative solutions.
➢ Communication: Strong oral and written communication skills in addition active listening skills.
➢ Multi-Tasking: Ability to work on a number of deadline driven projects or issues simultaneously
while maintaining a strong sense of urgency.
➢ Leadership Skills: Ability to lead, delegate, and influence others to perform their jobs effectively
and productively.
➢ Physical Requirements: Ability to lift up to 50lbs.
➢ Transportation Requirements: Reliable Transportation Required
➢ Operating Systems
o Windows Workstation OS 10-Current Version [5+ Years Hands On]
o Windows Server OS 2016-Current Version [3+ Years Hands On]
➢ Microsoft 365 / Office 365 Platform
o Microsoft 365 / Office 365 Administration
o Exchange Online
o Teams
o SharePoint Online
o MDM / Intune
➢ Cloud Technologies
o Microsoft Azure
▪ Azure AD
o Amazon Web Services (AWS)
➢ Technologies and Protocols
o Active Directory, Group Policy, DNS, DHCP, SMTP, SNMP, and WMI
o PowerShell
o MFA/OTP
o Email Filtering and Deliverability
o Backup and Replication Technologies
o Data Continuity / Disaster Recovery / Virtual Data Replication
o Imaging Technologies
o Virtualization Technologies
➢ Hardware
o End-User Computing – Desktop
o Enterprise Class Compute and Storage Hardware
PREFERRED SKILLS AND REQUIREMENTS
➢ Operating Systems
o Linux Distributions (CentOS, RedHat, SUSE, and Ubuntu) [2+ Years Hands On]
➢ Microsoft 365 / Office 365 Platform
o Windows 365
o PowerBI
➢ Cloud Technologies
o Microsoft Azure
▪ Azure Files
▪ Azure Virtual Desktop
➢ Technologies and Protocols
o VOIP Phone Systems
o Database Management (SQL, MySQL) – Backups
➢ Applications and Services
o Citrix ShareFile
o Barracuda Email Protection – Gateway, Impersonation Protection, Incident Response
o OneLogin
o SalesForce
o Solar Winds Service Desk
o ZoHo Desk
o The Mortgage Office
o HotDocs
➢ Hardware
o SonicWALL – Firewalls, Switches, WAP, VPN
o Synology NAS Appliances
o Enterprise Class Compute and Storage Hardware
o Converged, Hyper-Converged, Rack Servers, Blade Servers, Enclosures
o SAN – 3PAR
➢ Leadership experience strongly preferred
EDUCATION AND EXPERIENCE:
➢ Bachelor’s degree in Information Technology (IT), Management Information Systems (MIS),
Computer Science (CS), or Related Discipline required, or equivalent experience.
SCHEDULE:
➢ Full Time, Monday-Friday
➢ Evenings and weekends may be necessary to meet business needs
➢ Schedule to align with standard hours (M-F, 9-6, EST)
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