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SYSTEMS ENGINEER II

Компания TicketNetwork
Тип Удаленная работа
Оклад От 701 USD в месяц
Описание вакансии
DUTIES/RESPONSIBILITIES:

➢ Assist, Lead, Manage, in the planning, architectural design, implementation, securing,

troubleshooting, support, and documentation of:

➢ Cloud/Hybrid-Cloud projects and upgrades to existing Cloud/Hybrid-Cloud environments.

➢ Infrastructure projects and upgrades to existing Infrastructure environments.

➢ Enterprise Applications and upgrades to existing Enterprise Applications.

➢ Network/Security and Data Continuity projects and upgrades to existing Network/Security and

Data Continuity systems.

➢ Manage and maintain the multiple enterprise virtualization and cloud/hybrid-cloud environments,

including troubleshooting, performance monitoring and optimization, capacity reclamation, high

availability, fault tolerance, hardening, securing, and continuity planning.

➢ Collaborate closely with peers and the IT leadership to improve efficiencies and implement and

promote positive change to existing processes and technologies.

➢ Lead and coach the System Engineers to improve efficiency and technical aptitudes.

➢ Identify opportunities to enhance, improve, and use new ideas and technologies within the

environment.

➢ Troubleshoot intricate cloud/hybrid-cloud, infrastructure, system, application, and

network/security issues in a 24/7, mission critical network environment.

➢ Provide enterprise-wide elevated technology consulting and mentoring to internal teams and

external customers.

➢ Provide enterprise-wide elevated technical support by taking the lead on system and

infrastructure issues.

➢ Perform detailed root cause analysis, and postmortem reports to identify and avoid future

issues.

➢ Monitoring and tracking of scheduled system maintenance activities with applicable tools

analyzing the duration and potential impact to customers and ensuring consistency with

approved times for activities.

➢ Issue logging, tracking, analysis, reporting and management.

➢ Maintain records and provide reports on downtime, changes, and updates.

➢ Prepare, construct, and deliver formal and informal presentations to illustrate ideas, solutions,

and issues.

➢ Creating and documenting policies & procedures, end-user documentation, installation

instructions, system design documents, system & script documentation, test plans, and other

relevant documentation.

➢ Assist in maintaining and administering software and hardware inventories.

➢ Assist in enterprise licensing negotiations, procurements, and management.

SKILLS AND REQUIREMENTS

➢ Attention to Detail: Keen attention to detail in respect to all areas of IT; from configurations of

system devices to documentation.

➢ Accountability: Takes ownership and responsibility of issues, incidents, and projects.

➢ Self-Motivated: Able to thrive in a fast-paced environment with minimal direction and work

independently if required.

➢ Time Management: Efficiently balances and manages time between projects and user support

tickets.

➢ Team Focused / Interpersonal: Able to collaborate well with a variety of personalities and

individuals to strengthen teamwork.

➢ Complex Problem Solving: Strong analytical abilities, data gathering, and reviewing information

to develop, evaluate, and implement creative solutions.

➢ Communication: Strong oral and written communication skills in addition active listening skills.

➢ Multi-Tasking: Ability to work on a number of deadline driven projects or issues simultaneously

while maintaining a strong sense of urgency.

➢ Leadership Skills: Ability to lead, delegate, and influence others to perform their jobs effectively

and productively.

➢ Physical Requirements: Ability to lift up to 50lbs.

➢ Transportation Requirements: Reliable Transportation Required

➢ Operating Systems

o Windows Workstation OS 10-Current Version [5+ Years Hands On]

o Windows Server OS 2016-Current Version [3+ Years Hands On]

➢ Microsoft 365 / Office 365 Platform

o Microsoft 365 / Office 365 Administration

o Exchange Online

o Teams

o SharePoint Online

o MDM / Intune

➢ Cloud Technologies

o Microsoft Azure

▪ Azure AD

o Amazon Web Services (AWS)

➢ Technologies and Protocols

o Active Directory, Group Policy, DNS, DHCP, SMTP, SNMP, and WMI

o PowerShell

o MFA/OTP

o Email Filtering and Deliverability

o Backup and Replication Technologies

o Data Continuity / Disaster Recovery / Virtual Data Replication

o Imaging Technologies

o Virtualization Technologies

➢ Hardware

o End-User Computing – Desktop

o Enterprise Class Compute and Storage Hardware

PREFERRED SKILLS AND REQUIREMENTS

➢ Operating Systems

o Linux Distributions (CentOS, RedHat, SUSE, and Ubuntu) [2+ Years Hands On]

➢ Microsoft 365 / Office 365 Platform

o Windows 365

o PowerBI

➢ Cloud Technologies

o Microsoft Azure

▪ Azure Files

▪ Azure Virtual Desktop

➢ Technologies and Protocols

o VOIP Phone Systems

o Database Management (SQL, MySQL) – Backups

➢ Applications and Services

o Citrix ShareFile

o Barracuda Email Protection – Gateway, Impersonation Protection, Incident Response

o OneLogin

o SalesForce

o Solar Winds Service Desk

o ZoHo Desk

o The Mortgage Office

o HotDocs

➢ Hardware

o SonicWALL – Firewalls, Switches, WAP, VPN

o Synology NAS Appliances

o Enterprise Class Compute and Storage Hardware

o Converged, Hyper-Converged, Rack Servers, Blade Servers, Enclosures

o SAN – 3PAR

➢ Leadership experience strongly preferred

EDUCATION AND EXPERIENCE:

➢ Bachelor’s degree in Information Technology (IT), Management Information Systems (MIS),

Computer Science (CS), or Related Discipline required, or equivalent experience.

SCHEDULE:

➢ Full Time, Monday-Friday

➢ Evenings and weekends may be necessary to meet business needs

➢ Schedule to align with standard hours (M-F, 9-6, EST)

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