Who we are
Ready to dive deeper into Cloud, DevOps, CI/CD, and more? Come aboard Advascale, a leading Cloud consulting company and proud AWS Advanced Tier Partner based in Latvia, Riga. At Advascale, we're on a mission to deliver top-notch IT services, Cloud consulting, and even our own product - PaaS. We're not just passionate about technology; we're all about creative problem-solving. And guess what? We're thrilled to open our doors to talented individuals like you, as we're in the midst of exciting growth. Right now, we're actively looking for a Tech Support Engineer (L2-L3) to join our vibrant team in the Managed Services department. Ready to be part of something big?
Responsibilities
As a key member of our team, you will:
- Resolve incoming customer support cases assigned by the Tech Lead.
- Manage incidents during after-hours and weekends (On-Call Duties).
- Tackle client issues related to AWS/Azure, Kubernetes, Docker, Terraform, Ansible, Gitlab, CI, Jenkins, Bash/Shell, and Container orchestration platforms.
- Conduct Linux troubleshooting: log aggregation, monitoring, intrusion detection.
- Collaborate with Application Engineers on complex issues involving system integration and custom configurations.
Note: Weekly On-Call Duties are expected, with most clients active according to the UTC+2 time zone.
Qualifications
We're on the lookout for candidates with:
- A minimum of 3 years of experience in Technical Support and Troubleshooting.
- Expertise in Linux troubleshooting, particularly on Ubuntu and Alpine distributions.
- Proficiency in log aggregation, monitoring, and intrusion detection on Linux systems.
- Strong scripting skills in Bash/Shell.
- Good experience with Containerization and Orchestration (Kubernetes and Docker).
- Experience with Infrastructure as Code (IaC) tools like Terraform and Ansible.
- Automation experience in scripting languages for system-related tasks.
- Language: Minimal English and Russian: B2+ (Critically necessary. Must communicate fluently)
Good to have skills (NOT a must):
- Hands-on Cloud experience (AWS or Azure), YAML, Helm.
- Familiarity with CI/CD.
- Knowledge of version control systems, particularly Gitlab.
- Experience supporting EU or USA customers.
Benefits:
- Work remotely from anywhere in the EMEA.
- Full-time employment on a B2B contract (part-time for the first 6 months).
- Competitive salary (in USD per hour).
- Support for continuous learning, including assistance in funding and obtaining AWS and CKA certifications.
- Internal Technical Workshops.
- Daily support by Advascale Architect & Technical Lead.
- Full coverage of accountability and legal liability.
- Join a European distributed team.
Don't miss this fantastic opportunity to shape the future of IT and Cloud consulting. Apply now and let's soar together! 🚀
How to Apply
- Interested candidates should complete the application Form
- Interview & Assessment (Hard Skills): A short call with the Tech Lead.
- Interview & Assessment (Soft + Hard Skills): A discussion with the CEO.
- Offer Sync-up Call: Meeting with the CTO to discuss terms and conditions.
- Offer & Paperwork: Finalize offer details and complete necessary paperwork.
- Congratulations, you're now part of our team ! 🎉