Everyone who is passionate about innovations wants to make the world a better place. That is exactly what we are doing at Utorg. While developing innovative fintech products where traditional finance and blockchain technology meet, we are building a gate that opens multiple opportunities for both — users and businesses.
So far, our core products have already won users’ hearts in over 187 countries and have the respect of industry-leading companies, like NEAR Protocol, OKX, Wirex, Matters Labs, Velas, WhiteBIT, and others.
We are an international team of young and ambitious professionals united by a passion for innovations and belief in the decentralized world. Now, we are looking for a Technical Support Manager who will strengthen our team and contribute to the success of our products and the bright future of Web3.
As a Technical Support Manager within our Partner Integration department, you will play a pivotal role in supporting our Cryptoprocessing product. Merchants rely on us to integrate our on-ramp and off-ramp services, and as we scale, your expertise will ensure seamless integration and ongoing support. This position is crucial for maintaining strong relationships with our partners and ensuring their technical needs are met effectively.
Responsibilities:
Merchant Integration Support:
- Assist merchants during the integration of our on-ramp and off-ramp services.
- Provide post-production support when merchants add new payment methods.
- Understand and navigate our API structure to guide merchants' technical teams accurately.
Technical Issue Resolution:
- Identify, analyze, and troubleshoot technical issues faced by merchants.
- Provide effective and timely solutions to ensure uninterrupted service.
Progress Tracking and Reporting:
- Monitor the progress of merchant integrations.
- Report any roadblocks or challenges to relevant internal teams promptly.
Workflow Optimization:
- Optimize and automate repetitive workflow activities to enhance efficiency.
Internal Collaboration:
- Interact directly with internal teams such as DevOps, Backend, and Commercial to maintain infrastructure, troubleshoot bugs, and integrate data.
Our expectations:
- At least 1 year of experience as an L1/L2 support specialist.
- English: Minimum B2 level proficiency.
- Some knowledge of HTTP protocol and REST API and you know how to work with Postman.
Work schedule:
- Monday to Friday (5 days a week with 2 days off).
- Night shifts are not required.
- Working Hours (UTC+2):
- Option 1: 8:00 AM – 5:00 PM
- Option 2: 12:00 PM – 9:00 PM