Does working in an international company on a variety of exciting projects within the gaming industry sound appealing? We are looking for our next “A” player to join our Team as a Technical Support Specialist.
Our super diverse team included teammates from Lithuania, Slovenia, Malta, Bulgaria, Ukraine, Russia, and Kyrgyzstan. English is the main language at our workplace, therefore, a good level of English is a must. In addition to that our multicultural team speaks Russian and German.
We’re looking for a Technical Support Specialist who is highly adept in systems analysis, diagnostics, troubleshooting, and conflict resolution. Exhibits excellent organizational and problem-solving skills. Works well in team environments and displays a strong work ethic. If you are a people person who loves the rewarding challenge of building a brand, we want to hear from you.
Duties and Responsibilities
- Manual testing of web games, which are coming to release.
- Bug reporting to game providers.
- Work process with currencies: accept the requests from clients, where the client asks the QA team to enable the currency for determining game category.
- Enabling clients to our platform. Creating client-game provider integrations.
- Resolving interrupted payments/transactions in games.
- Resolving the issues with the launch of the game.
- Providing the information about games to the client.
Requirements:
- Work experience in software technical support would be an asset
- General understanding of client-server architecture
- Knowledge of software methodologies, tools, and processes
- Experience with performance and/or security testing is a plus
- Degree in Computer Science, Engineering or a related subject
We offer:
- Long-term and responsible job;
- Friendly and positive work environment;
- On-the-Job training, learning, and development;
- Excellent opportunities for career growth;
- Exciting Tier1 global project in the gambling industry;
- Flexible work schedule.
Remuneration:
- Competitive salary;
- Prospect of financial growth;
To apply:
- Please make sure to send us your latest CV
- Please explain to us your level of spoken/written English and Russian. Just rank it from 1 to 10, where 10 means a Native Speaker; 8-9 means a Near Native Speaker; 6-7 means Fluent Speaker; under 6 any further levels.
- Please let us know about your working hours schedule and the time zone.
- Please provide us with more details about your Technical Support experience.
- Please let us know your Monthly salary expectations for a full-time job (40 hours per week).