We are an Israeli startup developing a unique WhatsApp management solution.
TimelinesAI (timelines.ai) - is a fast-growing B2B SaaS product used by thousands of users from more than 100 countries.
We are looking for a tech-savvy customer support specialist in the European time zone.
Working with us is both a challenging and rewarding experience: we are respectful and friendly, and we encourage initiative and professional growth.
Your responsibilities will include:
+ answering daily support queries
+ conducting a entry-level technical investigation of reported issues
+ working with the product team to solve technical issues while communicating back to customers on the progress of their inquiries
+ registering feature requests and collecting feedback
+ conduct live demo/troubleshooting sessions with customers in Zoom (in cooperation with the product and marketing team)
+ update and improve knowledge base articles
Our requirements:
+ Available to work during the core hours of 6am - 4pm UTC
+ Previous experience of at least 2 years working remotely in Customer Support for SaaS, background in Technical support / manual QA is a plus
+ Fluent spoken and written English
+ Experience with CRMs (especially Pipedrive, Salesforce or Hubspot) is a plus
+ Experience with automation tools and technologies like Zapier, Make, Webhooks is a plus
Working with us is both a challenging and rewarding experience: we are respectful and friendly, we encourage initiative and professional growth.
Send your CV to [email protected]