Position:
We are looking for L1, L2 support that would join our in-house team and will be working on support for our cloud and on-premise platform that helps businesses to predict their future.
Job Responsibilities:
* Support for basic customer issues such as solving usage problems and fulfilling service desk requests that need IT involvement.
* Manage tickets for questions and issues raised in our platform via chatbot or email.
* Keep up to date knowledge base for self-issue solving.
* Manage feedback and suggestions for product development.
* Triage customer issues in our servers to provide reproducible steps for the development team.
Requirements and Skills:
* Good written English (there will not be any calls with customers).
* Ability to maintain knowledge base.
* Be reliable and available.
* Proactive to solve customers issues.
* IT knowledge for issues resolution and triage.
Nice to have:
*Knowledge of ticketing tools(Intercom, HubSpot, etc.)
*Previous tier1, tier2 customer support experience
*Knowledge of MS Azure or equivalent
What we offer:
* Fully remote work.
* Training, mentoring & international conferences.
* Relaxed and informal culture.
* Company events.
* Flexible working hours.
* Work on contract