In this role, you will join the CS team as a junior specialist in the 1st line of communication with our users, and you will act as the user's trusted product advisor.
> You'll need to stick to the European Time zone for shifts
Requirements:
- Some technical background (higher education, courses, etc.)
- Some work experience in a Customer Support/Chat agent role OR knowledge of support processes – handling tickets, monitoring, processes, and metrics
- Fluent in English (B2-C1) and Russian
- Experience with Jira and Confluence
Responsibilities:
- Provide customer support to users through email and live chat
- Investigate and escalate complex issues to the appropriate team to ensure rapid support
- Handle payment-related operations
- Provide critical insights from users and current working processes
- Collaborate with our other departments and teams to drive constant improvement
- Participate in software testing
We are offering:
- Remote work from anywhere
- Multicultural environment & no micromanagement
- Company retreats (traveling) to different countries almost every quarter
- Home office equipment budgeting
- Sport/fitness compensation